Five benefits of outsourcing application support The idea of outsourcing application support has always been at the center of a heated debate in the IT world. While some see it as a great opportunity, others are not willing to let go of their internal IT staff. But what if there was a way to keep…
Welcome to the world of Support, a space dedicated to continuously addressing user needs, and a vital domain in the bespoke software, app and web development field. As we delve into this expansive and increasingly relevant topic, we will explore key concepts, trends, and vital insights critical in engendering a viable support framework and an overall seamless user experience.
In the era of digital ubiquity, the function of Support stands at the core of any software, app, or web development project. The concept of Support extends beyond the mere act of resolving user issues. It encompasses a broad spectrum of activities, from troubleshooting technical glitches, improving on-site user experience to advising on product enhancements, all with the aim of ensuring the optimal performance of any bespoke system.
In the rapidly evolving digital development landscape, now more than ever, businesses are seeking personalised rather than off-the-shelf solutions. According to a report by Transparency Market Research, the global custom application development service market is projected to reach $26.74 billion by 2026, growing at a CAGR of 5.2% during 2018-2026. Indicative of this growth is the ever-growing demand for a high-quality support function, integral to facilitating the smooth and effective operation of these bespoke systems.
Moreover, the trend towards digital migration and the exponential rise of remote work due to the Covid-19 pandemic have further emphasised the necessity for responsive and efficient support functions. A Gartner report indicates that owing to these developments, by 2022, 70% of all customer interactions will involve emerging technologies such as machine learning applications, chatbots and mobile messaging, up from 15% in 2018, further illustrating the pivotal role that Support plays in enhancing, and arguably, re-defining the user experience.
In this rapidly changing digital environment, effective Support extends not only in responding to problems but also proactively iterating and improving products based on user feedback. Hence, the role of Support is central to shaping our digital spaces, not simply as problem solvers but as key influencers in the evolution and growth of digital products.
In the ensuing discussions and subsequent sections, we will be delving deep into these dynamics and exploring a variety of topics that resonate within the realm of Support, providing the bedrock for meaningful, thought-provoking & insightful conversations.
We invite you to browse through the Support section for more enlightening reads or explore our wider blog. If you have any queries, or wish to discuss a pertinent issue, do not hesitate to contact us at Harrogate Apps.